Shipping & Delivery Policy

At The Italian Jewelry Company, we’re committed to delivering your Italian jewelry treasures swiftly and securely worldwide. Below, you’ll find all the details about our shipping process, delivery timelines, and policies to ensure a delightful experience.

ALL orders ship DUTY-FREE from the USA.

Shipping Methods & Delivery Times

• Domestic Shipping (U.S.):
  • Standard Shipping: Free or flat-rate via UPS Ground, Surepost, or USPS (6-14 business days).
  • Expedited Shipping: Available at checkout via UPS 2nd Day Air or Next Day Air (2-3 or 1-2 business days).
• International Shipping:
  • Shipped via UPS, insured (7-21 business days, depending on destination and customs processing).
  • You’re responsible for duties, taxes, and customs fees, payable upon delivery.
  • Note: Some countries may have restrictions; confirm availability at checkout.

Order Processing

• Cut-Off Times: Orders placed by 9 a.m. EST (8 a.m. EST from June 15 to September 15) Monday–Friday ship the same day. Orders after this ship the next business day.
• Weekends & Holidays: Orders placed after 9 a.m. EST Friday, on weekends, or holidays ship the following business day. No Saturday/Sunday delivery.
• Holiday Closures: We’re closed from December 25–January 2. Orders placed during this period ship starting January 3, with potential delays due to high volume.

Tracking Your Order

• After shipping, you’ll receive a confirmation email with a tracking number. Monitor your package on the carrier’s website (UPS or USPS). If tracking isn’t received within 2 business days, contact us for assistance.

Delivery Guidelines

• Signature Requirement: High-value orders may require a signature for security.
• Lost or Stolen Packages: We insure shipments until delivery. Once delivered (per tracking), responsibility shifts to you. For post-delivery issues, file a claim with the carrier or local authorities. Notify us within 7 days if tracking shows delivered but you haven’t received it—we’ll help with the claim.
• Incorrect Address: Verify your shipping address at checkout. We’re not liable for delays or losses due to errors.

International Shipping Details

• Customs Delays: Delivery times may extend due to customs, beyond our control. Plan ahead for time-sensitive orders.
• Restricted Countries: Some regions may be ineligible due to shipping or legal restrictions. If your country isn’t listed at checkout, reach out for options.

Special Notes

• Weather or Carrier Delays: Severe weather or carrier disruptions may affect delivery. We’ll notify you of significant delays.
• Gift Orders: Select “gift” at checkout for discreet packaging (no pricing included) to enhance your gifting experience.

Contact Us

For shipping inquiries, reach us at:

• Email: [email protected]
• Support Center: http://theitalianjewelrycompany.zendesk.com
  We aim to respond within 24 hours on business days (Monday–Friday). Note: We offer email and online support only; no phone support is available.

FAQs

• How long does delivery take? Domestic standard shipping: 6-14 business days; expedited: 1-3 days. International: 7-21 business days, plus customs time.
• Can I change my shipping address? No, we can’t modify addresses post-order due to fast processing. Double-check before checkout.
• What if my package is lost in transit? If tracking stalls for 5+ business days, contact us with your order number. We’ll file a carrier claim and assist you.
• Who pays international duties? You cover all duties, taxes, and customs fees, charged by your country upon delivery.
• What about holiday shipping? Orders from December 25–January 2 ship starting January 3, with possible delays due to peak season.

Tips for a Smooth Delivery

• Order early for holidays, international destinations, or special occasions.
• Use your tracking number to stay updated and ensure availability for delivery.
• For international orders, check your country’s jewelry import rules to avoid issues.