Frequently Asked Questions (FAQs)

Welcome to The Italian Jewelry Company’s FAQ page! We’ve gathered answers to your most common questions about shopping with us, from shipping and returns to ring sizing and beyond. If you need more help, contact us at [email protected] or via our support center at http://theitalianjewelrycompany.zendesk.com.

Ordering & Payment

• What payment methods do you accept?
  We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. All transactions are secure and in USD.
• Can I cancel or change my order?
  Due to our quick processing, orders cannot be canceled or modified once placed. Please review your order (size, style, address) carefully before checkout.
• How do I use a promo code?
  Promo codes are for online purchases only. Enter your code at checkout in the designated field. Each code is single-use and cannot be combined unless specified.

Shipping & Delivery

• How long does shipping take?
  • Domestic (U.S.): Standard shipping (free/flat rate) takes 6-14 business days via UPS or USPS. Expedited options (1-3 days) are available at checkout.
  • International: 7-21 business days via UPS, plus potential customs delays.
• How can I track my order?
  You’ll receive a tracking number via email once your order ships. Check its status on the carrier’s site (UPS or USPS). If you don’t get tracking within 2 business days, email us.
• What if my package is lost or delayed?
  If tracking shows no updates for 5+ business days, contact us with your order number. We’ll file a claim with the carrier and assist you. For delivered-but-missing packages, notify us within 7 days.
• Do you ship internationally?
  Yes, we ship worldwide via UPS. You’re responsible for duties, taxes, and customs fees, payable on delivery. Some countries may have restrictions—check at checkout.
• What happens during holidays?
  We’re closed from December 25–January 2. Orders placed then ship starting January 3, with possible delays due to high volume. Plan ahead for timely delivery.

Returns & Exchanges

• Can I return my item?
  Yes, within 14 days of delivery (extended to January 7 for November 26–December 26 purchases). Items must be unworn, in original condition, with tags and packaging. Custom, special order, engraved, or clearance items are non-returnable.
• How do I start a return or exchange?
  Email [email protected] or use http://theitalianjewelrycompany.zendesk.com for a Return Authorization (RA) number. Include your order number and reason. You pay return shipping; refunds process in 7-10 business days once approved.
• What if my item is defective?
  Report defects within 24 hours of receipt with photos. Contact us, and we’ll arrange a replacement or refund.

Ring Sizing & Jewelry Care

• What if my ring doesn’t fit?
  Standard rings qualify for one free size adjustment if returned unworn; you cover shipping costs to us. Custom or made-to-order rings can’t be resized by us—visit a local jeweler. Verify sizes before ordering.
• How do I find my ring size?
  Use our ring size guide or consult a jeweler. Measure in the evening when fingers are warm for accuracy. We’re not responsible for incorrect size orders.
• How do I care for my jewelry?
  Store in a dry, cool place, avoid water and chemicals and clean with a soft cloth. Check our jewelry care blog for tips.

Customer Support

• How do I contact you?
  Email [email protected] or use our support center at http://theitalianjewelrycompany.zendesk.com. We aim to reply within 24 hours on business days. No phone support is available.
• What if I don’t get a response?
  Check your spam folder. If no reply after 48 hours (excluding weekends/holidays), resend with “URGENT” in the subject line.

General Questions

• Are your items authentic Italian jewelry?
  Yes, our pieces are inspired by Italian craftsmanship and heritage, and designed to reflect Italy’s timeless elegance. Learn more on our About Us page.
• Can I order a gift?
  Yes! Add a gift note at checkout, and we’ll exclude pricing from the package for a perfect gifting experience.